Agent responsibility
Identify affected work
Assemble a shipment timeline, identify missing evidence, and prepare a proposed next step for dispatch.
Coordinated update
Logistics / Operations / Solution blueprint
Delivery exception coordination
Keep a revised delivery promise connected to the people who own it.
Business problem & expected outcomes
The challenge behind
delivery exception coordination.
Tracking updates, delivery documents, and customer commitments live in different tools. Dispatch needs a coherent view before making a new promise.
What this workflow is designed to deliver
Coordinated update
Assemble a shipment timeline, identify missing evidence, and prepare a proposed next step for dispatch.
How to measure the improvementTime to an exception brief; consistency of customer updates; unapproved commitment changes blocked.
Start with the right information.
Shipment events, delivery documents, route notes, and recorded commitments.
Interactive workflow diagram
From delivery alert
to a clear next step.
Assemble a shipment timeline, identify missing evidence, and prepare a proposed next step for dispatch.
LogisticsSelect a stage to explore
Context
Delivery alert
Shipment events, delivery documents, route notes, and recorded commitments.
Prepared outputCoordinated update
Designed around the work
A focused agent. The right capabilities.
Give the agent the context and tools this process needs, with an explicit output and an accountable owner.
Connected tools & context
Bind only the operations this workflow needs. Keep credentials in ART and choose the permitted tools explicitly.
Events & triggers
Validated source eventsStart the process when an approved source sends the relevant event.
Dynamic tables
Project & environment scopeStore delivery documents and maintain a shipment-exception record with commitments and review history.
Secured channels
Authorized participantsShare updates and participation state with the authorized people handling the work.
The decision boundary
The responsible team approves any change to delivery commitments before connected systems are updated.
ART product mapping
Components used.
Chosen for this case.
Agent Lab prepares the work described below. These are the capabilities that support this workflow.
Agent Lab
Events & triggers
Start the process when an approved source sends the relevant event.
Datalake
Dynamic tables
Track the case, owner, source references, and review state as structured records.
Live Connect
Secured channels
Share updates and participation state with the authorized people handling the work.
Agent Lab
Human approvals
Pause the proposed action for the designated owner to review its evidence.
The implementation, step by step
From source context
to a reviewed result.
- 01
Delivery alert
Shipment events, delivery documents, route notes, and recorded commitments.
Agree the trigger or manual request, record identifiers, and the process owner. - 02
Identify affected work
Assemble a shipment timeline, identify missing evidence, and prepare a proposed next step for dispatch.
Define instructions, permitted tools, and the expected output. Keep missing information explicit. - 03
Dispatcher review
The responsible team approves any change to delivery commitments before connected systems are updated.
Configure the selected policy or approval capabilities before enabling write actions. - 04
Coordinated update
Time to an exception brief; consistency of customer updates; unapproved commitment changes blocked.
Compare outputs with reviewed examples and test incomplete, conflicting, and unauthorized inputs.
Before you build
What this implementation needs.
Events & triggers
A defined event payload, source identity, and rules for duplicate or incomplete events.
Dynamic tables
Typed fields, record identifiers, relationships, and a table-retention policy.
Secured channels
A connected workspace, channel membership roles, and the events each participant may receive.
Human approvals
Named reviewer roles, escalation ownership, and timeout and rejection behavior.
Also prepare an ART project and environment, the model configuration appropriate to your agent, an accountable process owner, and approved sample data.
Authority stays with your team
Define the boundary
before enabling the action.
The responsible team approves any change to delivery commitments before connected systems are updated.
Explore execution governanceConnect deliberately.
Map the source material and responsible owners first. Where the selected components require system access, configure scoped APIs or tools. A document-based pilot can start with approved material already available in the workspace.
Make each handoff inspectable.
Keep source references with the prepared output and review representative results before expanding scope. If the implementation includes executable actions, define their required facts and authority first. Apply retention to any stored records, files, or memory used by the case.
Build evidence from your own work
Start small.
Agree what good looks like.
What to measure for this case
Time to an exception brief; consistency of customer updates; unapproved commitment changes blocked.
Establish a baseline
Choose a bounded sample of completed cases, record the current process, and agree review criteria with the process owner.
Run in review mode
Use approved sample data and read-only connections. Compare prepared outputs with reviewer expectations, including incomplete and conflicting inputs.
Expand with approval
Enable a limited set of actions only after the team accepts the results. Check approvals, failures, and handoffs before increasing scope.
Make it your workflow
Try this approach
in Agent Lab.
Start with delivery alert. Connect your approved tools, configure the review boundary, and adapt the output to your team's process.
Try Workflow in Agent Lab
Open your ART workspace to configure this use case.
Discuss the setup with usIndustry & department library
Find your next use case.
3 use cases in Logistics
LogisticsWorkflow design
- ContextShipment documents
- Agent LabCheck completeness
- Your teamReadiness handoff
Prepared outputDocument gap report
Solution blueprint
Shipment document readiness
Find missing shipment documents before the handoff.
Used in this case
Explore the implementation - File storage
- Dynamic tables
- Agent Skills
LogisticsWorkflow design
- ContextDispatch update
- Agent LabShare team availability
- Your teamDispatcher coordination
Prepared outputShared dispatch status
Solution blueprint
Dispatch team coordination
Share delivery exceptions with the people currently handling them.
Used in this case
Explore the implementation - Secured channels
- Events & triggers
- Agent Skills
LogisticsWorkflow design
- ContextCarrier records
- Agent LabPrepare comparison
- Your teamLogistics-owner review
Prepared outputCarrier review brief
Solution blueprint
Carrier performance review preparation
Prepare a traceable operational review from shipment records.
Used in this case
Explore the implementation - Dynamic tables
- Agent Skills
- Connectors & MCP
Logistics / Let’s explore the fit
Discuss your
industry use case.
Tell us where work slows down. We’ll discuss how ART could fit your process, your systems, and the decisions your team needs to own.
