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Knowledge Base: Give Agents The Knowledge Behind Your Business

Every business has its own documents, policies, reports, manuals, spreadsheets, and operating knowledge. A Realtime Tech Knowledge Base lets you connect that knowledge to the right agents, so they can understand your business context before they respond, recommend, or act.

Overview

AI models may know the world, but your agents need to know your business.

Every business runs on information that a general AI model does not automatically understand: product details, operating procedures, internal policies, technical manuals, reports, spreadsheets, and customer-specific context.

Knowledge Base connects that trusted business information to the agents responsible for using it, without forcing everything into the agent’s main instructions.

Instead, each agent can access the right reference material when the work demands it, read the relevant source, and use that context to answer accurately, support decisions, and complete its responsibility with confidence.

With Knowledge Base, your agents do not guess from general intelligence. They work from trusted business knowledge.

Where Knowledge Base Creates Impact

Put Business Context Behind Every Agent Responsibility.

  • Customer Support Help agents answer product questions, troubleshooting requests, and service cases using trusted guides, FAQs, and support policies.
  • Policy And SOP Guidance Keep agents aligned with internal policies, approval rules, SOPs, and compliance references while work is happening.
  • Product And Technical Help Ground responses in manuals, API docs, setup guides, release notes, and technical documentation.
  • Reports And Spreadsheet Intelligence Let agents extract, compare, and summarize information from reports, spreadsheets, and operational files.
  • Employee Assistance Give internal agents access to handbooks, onboarding material, process guides, and team references across departments.
  • Document-Powered Products Use knowledge to power support, advisory, training, or product experiences for your business.

Context Built Around Responsibility

Everything An Agent Needs To Work With Your Business Information.

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Agent-Specific Knowledge

Create a focused Knowledge Base for each agent using the documents, policies, manuals, reports, and files connected to its responsibility.

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Runtime Knowledge Access

Let agents search and read assigned reference material while work is happening, so answers and actions are grounded in trusted business context.

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Business File Support

Upload practical business materials like PDFs, text files, Markdown, Word documents, Excel sheets, and reports directly into the agent’s knowledge layer.

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Controlled Enablement

Keep knowledge separate from the agent’s core instructions and control when each agent is allowed to use its Knowledge Base during execution.

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Managed File Lifecycle

Upload, review, replace, skip duplicates, and remove outdated files so agents continue working from current and relevant information.

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Composable Agent Context

Combine Knowledge Base with instructions, memory, Skills, tools, and specialist agents to support complete business responsibilities.

How Knowledge Becomes Intelligence

From Uploaded Knowledge To Runtime Intelligence.

Upload Trusted Reference Material

Upload Trusted Reference Material

Add PDFs, policies, manuals, reports, and files to the agent’s Knowledge Base.

Scope Knowledge To The Agent

Scope Knowledge To The Agent

Connect Knowledge Base to an agent, so agents use material linked to their responsibilities.

Enable Runtime Knowledge

Enable Runtime Knowledge

Keep documents editable at any time, and decide when the agent is allowed to search its Knowledge Base during execution.

Use Knowledge While Work Happens

Use Knowledge While Work Happens

The agent reads references and uses trusted context to complete tasks accurately.

Put Your Business Knowledge To Work

Create controlled Knowledge Bases for your agents, so documents, policies, manuals, reports, and spreadsheets become usable intelligence at the moment of action.

Start With Knowledge Base

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