Aiotrix Private Limited — A Realtime Tech (arealtimetech.com) and AgentX
Last updated on 14 October 2025
IMPORTANT : Please read these Terms and Conditions (“Agreement”) carefully. This Agreement is a legally binding contract between you (“Customer”) and Aiotrix Private Limited (“Aiotrix,” “we,” “us,” or “our”), a company incorporated in India, governing your use of our A Realtime Tech platform, the AgentX application, and related services (together, the “Services”).
This Agreement is supplemented by region-specific policies, which are incorporated by reference and form an integral part of this Agreement. These policies ensure compliance with local laws and regulations, and apply to you based on your location and the Services you use.
By signing up with Aiotrix, accessing or using the Services, or by executing a separate order form that incorporates these terms, you (“Customer”) acknowledge and agree, on behalf of yourself and the legal entity you represent, to be legally bound by this Agreement.
Aiotrix reserves the right to modify, update, or enhance the Services at any time, at its sole discretion. These changes may include adding or removing features, functionalities, or sub-services. We will use commercially reasonable efforts to provide you with notice of any material changes. Your continued use of the Services after such changes are implemented constitutes your acceptance of the modified Services.
"Affiliate" means Any person or company that either controls, is controlled by, or is under shared control with another company, where control comes from owning 50% or more of the voting rights or shares.
"Aiotrix" means Aiotrix Private Limited, a company incorporated under the laws of India, which provides the Services.
"A Realtime Tech" means The real-time messaging and agent platform operated by Aiotrix, available at arealtimetech.com.
"AgentX" means The AI-powered companion application provided by Aiotrix that enables Customers and their end users to interact with agents built on A Realtime Tech.
"Authorized User" means The Customer’s employees, contractors, or consultants who are authorized by the Customer to access and use the Services in accordance with this Agreement. The Customer is responsible for ensuring that all Authorized Users comply with this Agreement and is liable for any breach by its Authorized Users.
"Customer Data" means Any data or content that is published, uploaded, submitted, or otherwise transmitted by the Customer, its Authorized Users, or end users to the Services.
"Customer Software" means Any object code or source code software provided by the Customer that is used to access or interact with the Services.
"Documentation" means Aiotrix’s usage guidelines and standard technical documentation for the Services, as updated by Aiotrix from time to time.
"Dashboard" means Aiotrix’s password-protected user portal available at arealtimetech.com/dashboard, which enables users to manage account settings, place service orders, configure connections, and view usage analytics.
"Pricing Page" means The web page located at arealtimetech.com/pricing, which sets out the pricing details and available plans for the Services.
"Services" means The suite of products and services offered by Aiotrix, including A Realtime Tech, AgentX, APIs, Dashboards, and related tools, as outlined in the Documentation.
"Service Period" means The duration of service provision, typically one (1) month, including any subsequent renewal periods.
"Service Level Agreement" means The formal commitment that defines the performance and availability standards for the Services, as set out in Section 14.
"Support Service" means The customer support and maintenance services provided by Aiotrix in accordance with Section 15.
All notices under this Agreement must be in writing and will be deemed given:
when delivered personally;
when sent by confirmed email (i.e., no delivery failure notification received); or
three (3) business days after being sent by certified or registered mail, return receipt requested.
Each party is responsible for maintaining current and accurate contact information for notice purposes.
To A Realtime Tech: info@aiotrix.com
To Customer:The email associated with the Customer’s account.
Subject to timely payment of all applicable fees and adherence to the terms of this Agreement, Aiotrix grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services solely for the duration of the purchased Service Period.
In delivering the Services, Aiotrix processes Customer Data only as necessary to operate the Services. Aiotrix does not actively monitor, filter, or inspect the content of Customer Data transmitted by Customers or their end users, except where Aiotrix reasonably suspects or identifies usage that violates this Agreement, applicable law, or the Documentation. Details of the data Aiotrix collects and retains in operating the Services are set out in the Privacy Policy.
Except where explicitly stated in this Agreement, the license granted herein does not authorize the Customer, its Authorized Users, or any third party (whether directly or indirectly, in whole or in part) to:
Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of the Services, or create any derivative works based on them.
Sublicense, distribute, sell, or otherwise transfer the Services to any third party.
Use, access, or reproduce any part of the Services to develop or support a product or service that competes with Aiotrix.
Lease, rent, share commercially, or use the Services to offer service bureau, third-party hosting, application, or managed services.
Remove, alter, or obscure any proprietary notices, including trademarks, copyrights, or patents, or use any name, logo, or mark of Aiotrix, its affiliates, licensors, or their products and services, except as explicitly allowed by this Agreement or with Aiotrix’s prior written consent.
Create multiple free accounts to circumvent payment obligations once free usage limits are exceeded.
Disclose or publish any performance metrics, capacity statistics, or results from benchmark tests involving the Services without prior written consent from Aiotrix
Conduct load testing or stress testing on the Services without obtaining prior written approval and coordinating with Aiotrix.
Use the Services in any activity that could cause physical harm, death, or tangible or intangible property damage.
Attempt to gain unauthorized access to the Services or associated systems or networks, including access to data belonging to other Aiotrix customers.
Use the Services, including the transmission of Customer Data, in any way that violates applicable laws, regulations, or government requirements at the federal, state, local, or international level.
Interfere with, disrupt, or compromise the integrity, security, or performance of the Services (including third-party data hosted thereon)
Misuse, abuse, or engage in any conduct that disrupts the Services or violates the terms of this Agreement.
Aiotrix may, at its sole discretion, terminate this Agreement if it suspects the Services are being misused, abused, or used in a manner that contradicts this Agreement. Aiotrix also reserves the right to block any Customer Data or deactivate any Customer account, without liability, if such actions are found to be in violation of this Agreement.
As a user of the Services, the Customer agrees to the following responsibilities:
The Customer shall ensure that each username and password issued is used solely by an Authorized User. The Customer remains fully responsible for all activities conducted under these credentials.
The Customer shall maintain the confidentiality of login credentials and only allow Authorized Users to use its account.
The Customer shall ensure that all Authorized Users are bound by terms substantially similar to this Agreement.
The Customer shall promptly notify Aiotrix if it becomes aware of, or suspects, unauthorized use of its account, usernames, or passwords, including any breach or suspected breach of security related to the Services. Aiotrix is not liable for any damages caused by unauthorized use of the Customer’s or its Authorized Users’ accounts, usernames, or passwords.
The Customer is solely responsible for the accuracy, quality, integrity, and legality of all Customer Data and for ensuring that such data is collected and used in compliance with applicable laws. This responsibility includes obtaining all necessary rights, consents, and authorizations to use, store, and transmit Customer Data via the Services. The Customer retains full ownership and control over Customer Data.
The Customer is solely responsible for handling and responding to any claims or notifications from third parties alleging that Customer Data infringes upon their rights, including notices under applicable intermediary liability and copyright laws.
The Customer represents and warrants that it holds all necessary rights, including intellectual property and usage rights, required to lawfully use, store, and transmit Customer Data through the Services.
The Customer grants Aiotrix a non-exclusive, worldwide, royalty-free license to use, process, and transmit Customer Data solely as necessary to provide the Services. The Customer retains all ownership rights in Customer Data. Aiotrix will process Customer Data only as permitted under this Agreement and in accordance with the Privacy Policy.
Term
This Agreement begins upon your acceptance and will automatically renew for subsequent Service Periods unless terminated earlier as set out in this section.
Termination by Either Party
By Customer: ou may terminate this Agreement by providing written notice to Aiotrix at least fifteen (15) days before the end of the then-current Service Period (“Cancellation Window”). If notice is provided after this window, the Agreement will automatically renew for a subsequent Service Period, and your termination will take effect at the end of that additional period.
By Aiotrix: Aiotrix may terminate this Agreement and any Service Period by providing you with thirty (30) days’ written notice.
Termination for Breach and Suspension
Termination for Breach: Either party may terminate this Agreement by providing written notice if the other party materially breaches any term and fails to cure that breach within thirty (30) days of receiving notice. If the breach is not curable, the non-breaching party may terminate the Agreement immediately upon written notice.
Suspension of Services: Aiotrix reserves the right to suspend or restrict your access to the Services immediately and without a cure period if:
You fail to make any pending payments within a grace period of forty-five (45) days
Your account or use of the Services poses a security risk to Aiotrix or any third party or
Your account or use of the Services violates any policies, laws, or regulations referenced in this Agreement.
Termination for free services:
For any free-of-charge Services, Aiotrix may terminate this Agreement immediately and without prior notice.
Effect of Termination
Upon expiration or termination of this Agreement for any reason:
The Service Period will end, all license rights to use the Services will cease, and Aiotrix will discontinue the provision of the Services.
You remain responsible for all unpaid fees incurred through the termination date.
You are responsible for all committed fees for the remainder of the current Service Period, which are necessary to cover allocated infrastructure costs.
You must immediately cease all use of the Services. You remain responsible for any usage and associated charges resulting from continued access or API calls after termination, regardless of whether access credentials remain active.
To prevent inadvertent usage charges, Aiotrix will disable your access within forty-eight (48) hours of the termination date.
For the avoidance of doubt, termination or expiration of this Agreement shall not relieve the Customer of any obligation to pay fees, charges, taxes, or other amounts accrued or payable prior to termination. No termination or expiration shall give rise to any refund except as expressly stated in this Agreement or required by applicable law.
The Customer acknowledges and agrees that all rights, title, and interest in and to the Services, Aiotrix and A Realtime Tech trademarks, and all associated intellectual property and proprietary rights — including any modifications, enhancements, derivative works, or feedback provided in connection with the Services — are and shall remain the exclusive property of Aiotrix, its affiliates, or its licensors. Except for the limited rights expressly granted under this Agreement, no rights are granted to the Customer, and Aiotrix reserves all rights not expressly granted herein.
During the term of this Agreement, and subject to the Customer’s prior consent, Aiotrix may identify the Customer as a user of the Services and may use the Customer’s name and logo in its marketing materials, website, and customer lists.
Authorized resellers may market and sell the Services under their own branding only with prior written approval from Aiotrix and in accordance with a separate Reseller Agreement. Aiotrix retains all rights to the Services and intellectual property, while resellers remain responsible for their end users, including compliance with applicable laws, data protection, and support obligations. Aiotrix may revoke reseller rights at any time in cases of breach, misuse, or non-payment.
Fees
Pricing details for the Services are published on the Pricing Page at arealtimetech.com/pricing. Custom pricing for enterprise plans may be agreed in a separate order form.
Payment
The Customer shall make an upfront payment at the commencement of the initial Service Period. Access to the Services, including the Dashboard, will be granted only upon receipt of this initial payment.
For subsequent Service Periods, the Customer may opt for either auto-renewal or manual renewal. Any additional charges incurred beyond the base price during the previous month will be calculated and included with the upcoming term’s base price. A consolidated invoice covering both amounts will be issued at the start of the new Service Period.
The Customer shall have a grace period of fifteen (15) days from the invoice date to settle the outstanding payment. Failure to make payment within this period may result in termination of this Agreement and suspension of the Services, at Aiotrix’s sole discretion.
Billing contact
iotrix will issue billing invoices to the email address associated with the Customer’s registered account or to the email address explicitly specified by the Customer within the Dashboard.
Payment Disputes
If the Customer disputes any portion of the fees in good faith, the Customer must notify Aiotrix in writing without delay, providing clear details of the disputed charges. The Customer is required to pay all undisputed fees on time and in full. Partial payments will not be accepted in lieu of full payment of undisputed amounts and will not be considered a waiver of any outstanding dues. Failure to settle undisputed fees within the specified timeline will be treated as a material breach of this Agreement. Aiotrix reserves the right to suspend access to the Services with ten (10) business days’ prior notice and may require advance payment before resuming services. The Customer is not permitted to offset, withhold, or deduct any amount due under this Agreement.
If Aiotrix determines that a billing error has occurred, Aiotrix may, at its sole discretion, correct the applicable invoice, issue a credit to the Customer’s account, or refund the incorrectly charged amount through the original payment method or any other reasonable method determined by Aiotrix.
Taxes
All fees charged by Aiotrix are exclusive of any applicable taxes. The Customer is solely responsible for all taxes associated with the Services, including sales tax, use tax, VAT, GST, consumption tax, withholding tax, excise tax, or any other similar tax imposed by a federal, state, or local government in connection with payments made under this Agreement.
Refunds
Except where expressly stated otherwise in this Agreement, an applicable order form, or as required by applicable law, all fees paid or payable for the Services are non-cancellable and non-refundable.
Termination, cancellation, suspension, non-use of the Services, reduction in usage, downgrade of plans, or partial use during an active Service Period shall not entitle the Customer to any refund, credit, or prorated adjustment of fees already paid or payable.
Any service credits expressly issued by Aiotrix under this Agreement or any applicable service level commitment shall be the Customer’s sole and exclusive financial remedy for qualifying service performance issues, and such credits shall not be redeemable for cash unless required by applicable law.
Nothing in this section limits Aiotrix’s right to correct billing errors, issue discretionary credits, or provide refunds where Aiotrix determines, in its sole reasonable discretion, that such action is appropriate.
Aiotrix’s general approach is to process Customer Data only as needed to deliver the Services and to retain it for the shortest period reasonably necessary. Some categories of data — such as account credentials, billing details, support tickets, and security logs — are stored as part of operating the Services. Other categories — such as real-time messages routed through the platform — are processed in transit and are not retained server-side as a default behaviour.
For features that require message delivery guarantees, Customer message data may be temporarily stored in encrypted form to ensure successful delivery. Such data is subject to a strict time-to-live (TTL) policy and is automatically purged from our systems once delivery is completed or the TTL expires.
Full details of the personal data Aiotrix collects, how long it is retained, who it is shared with, and your rights in relation to it are set out in the Privacy Policy. In the event of a conflict between this section and the Privacy Policy, the Privacy Policy shall prevail in relation to personal data.
A Data Processing Addendum is available on request for Customers who require one for their own compliance purposes.
“Confidential Information” refers to any non-public information disclosed by one party (“Disclosing Party”) to the other (“Receiving Party”) in connection with this Agreement, which is either marked as confidential or would reasonably be understood as confidential based on its nature or the context of disclosure. This includes, without limitation, technical information, software, documentation, support materials, business plans, pricing, user credentials, and any proprietary or sensitive information.
Confidential Information does not include information that:
Is or becomes publicly available without breach of this Agreement
Was lawfully known to the Receiving Party prior to disclosure
Is independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information or
Is lawfully obtained from a third party without restriction or breach of confidentiality
All Confidential Information remains the exclusive property of the Disclosing Party.
Protection and Use
The Receiving Party agrees to:
Maintain the confidentiality of the Disclosing Party’s Confidential Information using at least the same degree of care it uses to protect its own confidential information, and in no case less than reasonable care
Use such information only for the purposes of fulfilling its obligations under this Agreement; and
Limit access to such information to employees, agents, or contractors who have a need to know and are bound by confidentiality obligations substantially similar to those in this Agreement.
Compelled Disclosure
If the Receiving Party is required by law, regulation, or court order to disclose any Confidential Information, it shall (to the extent legally permitted) provide prompt written notice to the Disclosing Party to allow for the opportunity to seek a protective order or other appropriate remedy.
Breach Notification
Upon becoming aware of any unauthorized access, use, or disclosure of Confidential Information, the Receiving Party will promptly notify the Disclosing Party (subject to any legal limitations) and take all reasonable steps to contain and mitigate any further unauthorized access or disclosure.
Remedies
Each party acknowledges that any unauthorized disclosure or use of Confidential Information may cause irreparable harm for which monetary damages may be inadequate. Accordingly, the Disclosing Party shall be entitled to seek immediate injunctive or equitable relief without the necessity of posting a bond, in addition to any other remedies available under law or in equity.
Limited Warranty
Aiotrix warrants that it has full legal authority to enter into this Agreement and to provide the Services to the Customer in accordance with the terms outlined herein.
Disclaimer of Warranties
Except for the limited warranty stated above, the Services and any related software or support are provided “as is” and “as available.” Aiotrix does not make any other express or implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Services will be error-free, uninterrupted, or meet the Customer’s specific requirements.
Beta and Early-Access Features
From time to time, Aiotrix may make features available to the Customer that are labelled as “beta,” “preview,” “early access,” or similar. Such features are provided on an “as is” and “as available” basis, may be modified or discontinued at any time without notice, and are not covered by the Service Level Agreement, Support Services, or any express warranties under this Agreement. The Customer’s use of such features is at its own risk.
Customer Warranties
The Customer represents and warrants that:
It has the legal right and authority to enter into this Agreement
It will use the Services in compliance with all applicable laws and regulations
Any data or content submitted by the Customer will not violate third-party rights, including intellectual property or privacy rights; and
The Customer will not misuse the Services, attempt to bypass security controls, or introduce harmful code or content.
Aiotrix reserves the right to suspend access to the Services if the Customer is found in violation of these warranties.
Except for liability that cannot be limited under applicable law, Aiotrix’s total aggregate liability for all claims arising out of or relating to this Agreement, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the Customer for the Services in the twelve (12) months immediately preceding the event giving rise to the claim. In no event shall Aiotrix be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, even if advised of the possibility of such damages.
Aiotrix’s Exclusive Remedies
If any portion of the Services becomes, or in Aiotrix’s reasonable judgment is likely to become, the subject of a third-party intellectual property infringement claim, Aiotrix may, at its sole discretion and expense:
Replace the affected Service with a non-infringing equivalent that maintains materially the same functionality
Modify the Service to avoid infringement, without materially degrading performance; or
Obtain a license permitting continued use by the Customer.
If a court issues an injunction preventing the Customer from using the affected Service, or if none of the remedies above are available on commercially reasonable terms, Aiotrix may direct the Customer to stop using the affected component. In such cases, Aiotrix will refund the pro-rata portion of any prepaid fees for the remaining unused Service Period related to the infringing component.
Customer’s Indemnification Obligations
The Customer agrees that its use of the Services, and any Customer Data, shall not:
Infringe any third party’s intellectual property, proprietary, or privacy rights;
Violate any applicable law or regulation, including export controls or consumer protection laws; or
Contain or promote defamatory, harassing, illegal, or offensive content.
The Customer agrees to indemnify, defend, and hold harmless Aiotrix, its affiliates, officers, and employees from and against any third-party claims, damages, liabilities, and costs (including reasonable legal fees) arising from:
A breach of the obligations outlined above
A breach of any warranties or representations made by the Customer under this Agreement; or
Unauthorized modifications or misuse of the Services.
Aiotrix will promptly notify the Customer in writing of any such claim and will provide reasonable cooperation at the Customer’s expense. The Customer shall have sole control over the defence and settlement of the claim, provided that Aiotrix shall have the right to participate in the defence at its own cost.
Aiotrix will use commercially reasonable efforts to maintain a Monthly Uptime Percentage of 99.9% for the Services, excluding periods of planned maintenance.
If Aiotrix does not meet this target in a given calendar month, affected Customers may be eligible for service credits based on the severity and duration of the service disruption.
| Monthly Uptime Percentage = (Total Minutes in the Month − Downtime Minutes) / Total Minutes in the Month × 100 |
Downtime is defined as periods during which the Services are inaccessible due to failures within Aiotrix’s control. Downtime does not include:
Planned maintenance windows
Events beyond Aiotrix’s reasonable control (for example, natural disasters, third-party outages, denial-of-service attacks) or
Issues arising from Customer-side applications, integrations, or configurations.
If Aiotrix needs to conduct scheduled maintenance, Aiotrix will:
Provide the Customer with at least seventy-two (72) hours’ advance notice via email, the Dashboard, or the website of any scheduled maintenance affecting the Services; and
Use commercially reasonable efforts to minimize the duration and impact of such scheduled maintenance.
Aiotrix provides standard support via email and a support portal at no additional cost. The following terms apply to the Support Services.
Scope
Support Services cover the A Realtime Tech platform and AgentX application only. These include assistance with:
Operational use of the Services
Suspected issues or bugs
Identifying and verifying issues
Workarounds where feasible; and
General guidance on features and capabilities.
Issue Classification
Issues will be internally categorized by Aiotrix as:
Critical — Affecting major functionality or causing production downtime
Urgent — Affecting a limited set of users or functions; or
Development — Affecting development or staging environments.
Response Targets
Aiotrix will use commercially reasonable efforts to respond to support requests within the following targets, measured in business hours:
Critical: Within 24 business hours
Urgent: Within 48 business hours
Development: Best-effort, typically more than 48 business hours
Business hours are as published on the A Realtime Tech support page from time to time. As of the date of this Agreement, business hours are 09:00 to 18:30 India Standard Time (IST), Monday to Friday, excluding public holidays in India.
Customer Responsibilities
To receive support, the Customer must:
Use the current release of the Services
Provide accurate issue descriptions and cooperate during troubleshooting
Ensure support requests are made by trained users or authorized personnel; and
Grant Aiotrix reasonable access to relevant environments if required for troubleshooting.
Exclusions
Support Services do not include:
Installation, hardware, or operating system-level support;
Issues caused by external factors (for example, power outages or third-party tools);
Custom or significantly altered versions of the Services or
Non-standard environments or improper use.
Limitations
Support is provided only for the current release of the Services;
Aiotrix does not provide support directly to the end users of the Customer’s application; and
Support may involve recommendations to upgrade or update software.
The AgentX Service
AgentX is the AI-powered companion application provided by Aiotrix. AgentX may include AI-generated responses, workflow automation, assistant features, integrations, and related functionality. Use of AgentX is subject to this Agreement in addition to the service-specific terms in this section.
Acceptable Use of AgentX
The Customer and Authorized Users agree not to use AgentX to:
Generate, distribute, or promote illegal, harmful, abusive, fraudulent, defamatory, or misleading content
Violate the intellectual property, privacy, or other legal rights of any third party;
Attempt to bypass security, rate limits, access controls, or usage restrictions
Upload or transmit malware, malicious code, or harmful automated scripts
Reverse engineer, scrape, copy, or exploit AgentX models, systems, or outputs except as permitted by law
Use AgentX for spam, phishing, impersonation, harassment, or deceptive activities; or
Use AgentX in violation of applicable AI, privacy, consumer protection, or data protection laws.
Customer Responsibility for Inputs and Outputs
The Customer is solely responsible for:
All prompts, instructions, data, files, or content submitted into AgentX;
Any decisions, actions, or consequences resulting from the use of AI-generated outputs; and
Ensuring that use of AgentX complies with applicable laws, regulations, and internal policies.
Data Processing for AgentX
To provide AgentX functionality, Customer prompts, instructions, and related content may be processed by Aiotrix systems and trusted third-party AI providers strictly for the purposes of service delivery, security, and abuse prevention, in accordance with the Privacy Policy and applicable data protection laws.
Aiotrix does not use Customer prompts, conversations, agent configurations, or outputs to train AI models, whether its own or those of its AI providers.
Aiotrix does not claim ownership over Customer inputs or AI-generated outputs.
Entire Agreement
This Agreement, including all schedules, exhibits, and attachments, and incorporated documents (such as the Privacy Policy and the Cookie Policy), constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior or contemporaneous understandings, proposals, negotiations, or agreements, whether oral or written. If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by either party in exercising any right or remedy shall constitute a waiver thereof.
Right to Amend
Aiotrix reserves the right to modify this Agreement to reflect updates or enhancements to the Services, provided such changes do not materially diminish Aiotrix’s obligations during the applicable Service Period. For material changes, Aiotrix shall notify the Customer of the updated terms, which shall be made available for review. The Customer will be provided at least seven (7) days to accept the revised terms. Continued use of the Services after this period shall constitute acceptance of the updated Agreement.
Assignment
The Customer may not assign or transfer this Agreement or any of its rights or obligations, by operation of law or otherwise, without the prior written consent of Aiotrix. Any attempted assignment in violation of this clause shall be void and result in automatic termination of this Agreement. Aiotrix may assign this Agreement without the Customer’s consent. Subject to the foregoing, this Agreement shall bind and benefit the parties, their successors, and permitted assigns.
Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations under this Agreement (except for payment obligations) due to events beyond its reasonable control, including acts of God, natural disasters, governmental actions, pandemics, terrorism, war, labour disputes, utility failures, or internet outages.
Export Compliance
The Customer acknowledges that the Services and related software and documentation may be subject to export control laws and regulations of various jurisdictions. The Customer agrees to comply with all applicable export and import laws and shall not export, re-export, or transfer any part of the Services or software in violation of any such laws or regulations.
Survival
Any provisions of this Agreement that by their nature are intended to survive termination or expiration — including those relating to confidentiality, payment, limitation of liability, and indemnification — shall remain in full force and effect.
Compliance with Laws
The Customer shall comply with all applicable laws, rules, and regulations, including anti-bribery, anti-corruption, and anti-money laundering laws. This includes, without limitation:
| Country | Laws |
|---|---|
| India | Prevention of Corruption Act, 1988, and other relevant local laws |
| United States | Foreign Corrupt Practices Act (FCPA) |
| United Kingdom | Bribery Act 2010 |
| Other jurisdictions | Any other applicable local anti-bribery, anti-corruption, or similar laws |
The Customer represents and warrants that it will not engage in any activity that would violate such laws in connection with this Agreement.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to this Agreement.
Governing Law and Jurisdiction
This Agreement is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Mangaluru, Karnataka, India.
Relationship of the Parties
Nothing in this Agreement shall be construed to create a partnership, agency, joint venture, or employment relationship between the parties. Neither party is authorized to make representations or obligations on behalf of the other.
Waiver and Headings
No waiver of any provision or right under this Agreement shall be effective unless in writing and signed by an authorized representative of the waiving party. Section headings are provided for convenience only and shall not affect the interpretation of this Agreement.