Specialist 1
Triage agent
Normalize the incident signal and identify the affected service, reported symptoms, and current owner.
Structured incident context
IT & operations / IT service management / Solution blueprint
Incident response coordination
Turn an alert into a contextual handoff for the operator.
Business problem & expected outcomes
The challenge behind
incident response coordination.
Alerts arrive faster than teams can collect system context. Unreviewed remediation can introduce another incident.
What this workflow is designed to deliver
Response brief
Retrieve the relevant runbook, gather read-only diagnostic context, and propose the next step with supporting evidence.
How to measure the improvementTime to an actionable brief; correct owner routing; change actions blocked without approval.
Start with the right information.
Monitoring events, service ownership, incident history, and approved operational runbooks.
Interactive workflow diagram
From incident signal
to a clear next step.
Retrieve the relevant runbook, gather read-only diagnostic context, and propose the next step with supporting evidence.
IT & operationsSelect a stage to explore
Context
Incident signal
Monitoring events, service ownership, incident history, and approved operational runbooks.
Prepared outputResponse brief
Designed around the work
Specialists with clear responsibilities.
An orchestrator passes evidence between specialists, checks that required facts are present, and holds the workflow at the review boundary.
Specialist 2
Runbook specialist
Retrieve approved procedures and map the available evidence to relevant diagnostic steps.
Source-linked response guidance
Specialist 3
Response coordinator
Assemble the handoff for the responder. Require explicit authorization before any operational change.
Responder briefing and next actions
Connected tools & context
Bind only the operations this workflow needs. Keep credentials in ART and choose the permitted tools explicitly.
Events & triggers
Validated source eventsStart the process when an approved source sends the relevant event.
Connectors & MCP
Scoped read accessRead the source records needed for incident response coordination. Pass record identifiers and retrieved evidence to the agent.
Knowledge Base
Project & environment scopeRetrieve approved guidance and attach source references to the prepared answer.
The decision boundary
Use scoped tools and require operator approval before any change-producing remediation.
ART product mapping
Components used.
Chosen for this case.
Agent Lab prepares the work described below. These are the capabilities that support this workflow.
Agent Lab
Multi-agent orchestration
Coordinate specialist agents with explicit inputs, handoffs, and review checkpoints.
Agent Lab
Events & triggers
Start the process when an approved source sends the relevant event.
Agent Lab
Connectors & MCP
Retrieve the required records through scoped tools; begin with read-only access.
Agent Lab
Knowledge Base
Retrieve approved guidance and attach source references to the prepared answer.
Agent Lab
Human approvals
Pause the proposed action for the designated owner to review its evidence.
The implementation, step by step
From source context
to a reviewed result.
- 01
Incident signal
Monitoring events, service ownership, incident history, and approved operational runbooks.
Agree the trigger or manual request, record identifiers, and the process owner. - 02
Retrieve the runbook
Retrieve the relevant runbook, gather read-only diagnostic context, and propose the next step with supporting evidence.
Define instructions, permitted tools, and the expected output. Keep missing information explicit. - 03
Responder review
Use scoped tools and require operator approval before any change-producing remediation.
Configure the selected policy or approval capabilities before enabling write actions. - 04
Response brief
Time to an actionable brief; correct owner routing; change actions blocked without approval.
Compare outputs with reviewed examples and test incomplete, conflicting, and unauthorized inputs.
Before you build
What this implementation needs.
Multi-agent orchestration
A responsibility for each agent, typed handoff data, stopping conditions, and an accountable workflow owner.
Events & triggers
A defined event payload, source identity, and rules for duplicate or incomplete events.
Connectors & MCP
Source-system APIs or MCP tools, scoped credentials, and an integration owner.
Knowledge Base
An approved document set, content owners, and retrieval access boundaries.
Human approvals
Named reviewer roles, escalation ownership, and timeout and rejection behavior.
Also prepare an ART project and environment, the model configuration appropriate to your agent, an accountable process owner, and approved sample data.
Authority stays with your team
Define the boundary
before enabling the action.
Use scoped tools and require operator approval before any change-producing remediation.
Explore execution governanceConnect deliberately.
Map the source material and responsible owners first. Where the selected components require system access, configure scoped APIs or tools. A document-based pilot can start with approved material already available in the workspace.
Make each handoff inspectable.
Keep source references with the prepared output and review representative results before expanding scope. If the implementation includes executable actions, define their required facts and authority first. Apply retention to any stored records, files, or memory used by the case.
Build evidence from your own work
Start small.
Agree what good looks like.
What to measure for this case
Time to an actionable brief; correct owner routing; change actions blocked without approval.
Establish a baseline
Choose a bounded sample of completed cases, record the current process, and agree review criteria with the process owner.
Run in review mode
Use approved sample data and read-only connections. Compare prepared outputs with reviewer expectations, including incomplete and conflicting inputs.
Expand with approval
Enable a limited set of actions only after the team accepts the results. Check approvals, failures, and handoffs before increasing scope.
Make it your workflow
Try this approach
in Agent Lab.
Start with incident signal. Connect your approved tools, configure the review boundary, and adapt the output to your team's process.
Try Workflow in Agent Lab
Open your ART workspace to configure this use case.
Discuss the setup with usIndustry & department library
Find your next use case.
3 use cases in IT & operations
IT & operationsWorkflow design
- ContextAccess request
- Agent LabCheck role & purpose
- Your teamAccess-owner review
Prepared outputDecision-ready request
Solution blueprint
Access request triage
Prepare complete access requests for the people who authorize them.
Used in this case
Explore the implementation - Agent Skills
- Execution governance
- Human approvals
IT & operationsWorkflow design
- ContextOperational question
- Agent LabRetrieve runbook context
- Your teamOperator decision
Prepared outputReferenced next steps
Solution blueprint
Runbook knowledge assistance
Help operators find the procedure that fits the incident.
Used in this case
Explore the implementation - Knowledge Base
- Connectors & MCP
IT & operationsWorkflow design
- ContextChange request
- Agent LabAssemble impact evidence
- Your teamChange-owner review
Prepared outputChange review pack
Solution blueprint
Change request evidence preparation
Make change requests easier for the review board to assess.
Used in this case
Explore the implementation - Agent Skills
- Execution governance
- Human approvals
- File storage
IT & operations / Let’s explore the fit
Discuss your
industry use case.
Tell us where work slows down. We’ll discuss how ART could fit your process, your systems, and the decisions your team needs to own.
