Agent responsibility
Track status & ownership
Prepare a routing summary and identify the required receiving team.
Connected service record
Education / Maintenance & facilities / Solution blueprint
Campus service tracking
Keep service teams connected as campus requests change hands.
Business problem & expected outcomes
The challenge behind
campus service tracking.
Campus service requests stall when responsibility passes between departments.
What this workflow is designed to deliver
Connected service record
Prepare a routing summary and identify the required receiving team.
How to measure the improvementUnowned requests; handoff acknowledgement; shared-status consistency.
Start with the right information.
Service request details, department ownership, and authorized participant roles.
Interactive workflow diagram
From campus request
to a clear next step.
Prepare a routing summary and identify the required receiving team.
EducationSelect a stage to explore
Context
Campus request
Service request details, department ownership, and authorized participant roles.
Prepared outputConnected service record
Designed around the work
A focused agent. The right capabilities.
Give the agent the context and tools this process needs, with an explicit output and an accountable owner.
Connected tools & context
Bind only the operations this workflow needs. Keep credentials in ART and choose the permitted tools explicitly.
Secured channels
Authorized participantsShare updates and participation state with the authorized people handling the work.
Dynamic tables
Project & environment scopeRetain source references and review state only where this implementation requires persistence.
Agent Skills
Project & environment scopePackage the checklist, instructions, and expected output as a reusable skill.
The decision boundary
Staff approve consequential changes; role-scoped channels protect participation.
ART product mapping
Components used.
Chosen for this case.
Agent Lab prepares the work described below. These are the capabilities that support this workflow.
Live Connect
Secured channels
Share updates and participation state with the authorized people handling the work.
Datalake
Dynamic tables
Track the case, owner, source references, and review state as structured records.
Agent Lab
Agent Skills
Package the checklist, instructions, and expected output as a reusable skill.
The implementation, step by step
From source context
to a reviewed result.
- 01
Campus request
Service request details, department ownership, and authorized participant roles.
Agree the trigger or manual request, record identifiers, and the process owner. - 02
Track status & ownership
Prepare a routing summary and identify the required receiving team.
Define instructions, permitted tools, and the expected output. Keep missing information explicit. - 03
Service-team coordination
Staff approve consequential changes; role-scoped channels protect participation.
Keep the pilot in preparation mode and use the team’s existing review process. - 04
Connected service record
Unowned requests; handoff acknowledgement; shared-status consistency.
Compare outputs with reviewed examples and test incomplete, conflicting, and unauthorized inputs.
Before you build
What this implementation needs.
Secured channels
A connected workspace, channel membership roles, and the events each participant may receive.
Dynamic tables
Typed fields, record identifiers, relationships, and a table-retention policy.
Agent Skills
A process checklist, example inputs, and a reviewer-approved output format.
Also prepare an ART project and environment, the model configuration appropriate to your agent, an accountable process owner, and approved sample data.
Authority stays with your team
Define the boundary
before enabling the action.
Staff approve consequential changes; role-scoped channels protect participation.
Explore execution governanceConnect deliberately.
Map the source material and responsible owners first. Where the selected components require system access, configure scoped APIs or tools. A document-based pilot can start with approved material already available in the workspace.
Make each handoff inspectable.
Keep source references with the prepared output and review representative results before expanding scope. If the implementation includes executable actions, define their required facts and authority first. Apply retention to any stored records, files, or memory used by the case.
Build evidence from your own work
Start small.
Agree what good looks like.
What to measure for this case
Unowned requests; handoff acknowledgement; shared-status consistency.
Establish a baseline
Choose a bounded sample of completed cases, record the current process, and agree review criteria with the process owner.
Run in review mode
Use approved sample data and read-only connections. Compare prepared outputs with reviewer expectations, including incomplete and conflicting inputs.
Expand with approval
Enable a limited set of actions only after the team accepts the results. Check approvals, failures, and handoffs before increasing scope.
Make it your workflow
Try this approach
in Agent Lab.
Start with campus request. Connect your approved tools, configure the review boundary, and adapt the output to your team's process.
Try Workflow in Agent Lab
Open your ART workspace to configure this use case.
Discuss the setup with usIndustry & department library
Find your next use case.
3 use cases in Education
EducationWorkflow design
- ContextStudent question
- Agent LabRetrieve approved guidance
- Your teamEscalate exceptions
Prepared outputReferenced answer
Solution blueprint
Student-service enquiries
Prepare helpful responses from the institution’s own published guidance.
Used in this case
Explore the implementation - Knowledge Base
- Agent Skills
EducationWorkflow design
- ContextCourse materials
- Agent LabTrack versions & evidence
- Your teamFaculty review
Prepared outputMaterial review register
Solution blueprint
Course material review coordination
Give academic reviewers a complete packet for each update.
Used in this case
Explore the implementation - File storage
- Dynamic tables
- Human approvals
EducationWorkflow design
- ContextPolicy question
- Agent LabRetrieve published sources
- Your teamCheck source coverage
Prepared outputSource-linked answer
Solution blueprint
Published policy answers
Prepare answers to routine questions from current institutional guidance.
Used in this case
Explore the implementation - Knowledge Base
- Agent Skills
Education / Let’s explore the fit
Discuss your
industry use case.
Tell us where work slows down. We’ll discuss how ART could fit your process, your systems, and the decisions your team needs to own.
