Message Interceptors: Dynamic and Customizable Message Processing
ART Live’s Message Interceptors let you inject custom logic directly into the message pipeline, giving you the power to validate, transform, enrich, or monitor messages in real time. With unmatched flexibility, you can tailor communication workflows to meet your operational needs while enhancing performance, security, and visibility.
Adapt your messaging. Extend your capabilities. All without disrupting the core.
Smart Messaging in Real-World Scenarios
Live Profanity Filter in Gaming Chats
- The interceptor screens every chat line against a profanity dictionary and ML model before it leaves the sender, blocking toxic terms in milliseconds.
- Real-time filtering keeps lobbies civil and compliant with community guidelines, reducing player reports and moderator workload.
- Game studios can update word lists or severity thresholds on the fly, adapting to new slang without shipping a client patch.
Sentiment Analysis in Support Chats
- Each incoming message is scored for sentiment, and an emotion tag is added to the header for smart routing.
- Highly negative scores trigger instant escalation to senior agents or deploy calming response templates, boosting CSAT and first-contact resolution.
- Aggregated sentiment feeds dashboards, revealing product pain points without adding noticeable latency to the chat flow.
Spam & Phishing Detection in Business Platforms
- Links, attachments, and patterns are examined in real time using domain reputation and heuristic checks, blocking suspicious content before delivery.
- Quarantined messages are flagged for review, protecting employees from credential theft and ransomware while keeping inboxes clean.
- Security analysts feed outcomes back into the model, strengthening detection rules without interrupting normal traffic.
Auto-Translation for Cross-Language Collaboration
- The interceptor detects source language automatically and streams a translated version alongside the original text within the same message frame.
- Users read messages in their preferred language instantly, enabling global teams to collaborate without switching apps or waiting on manual translation.
- Central glossary updates propagate immediately, ensuring terminology stays consistent across departments and time zones.
Smart Tagging in Developer Tools
- Code snippets and log lines are parsed in transit and tagged with context labels like “SQL”, “NullPointer”, or “Frontend”.
- Tagged messages route straight to the correct channel or microservice, cutting triage time and preventing noisy all-hands pings.
- Collected tags build a searchable knowledge base over time, accelerating debugging and spotlighting recurring issues.
Compliance Archiving for Financial Firms
- Every inbound and outbound message is cloned in real time and written to an immutable, encrypted audit store that meets SEC 17a-4 and MiFID II retention rules.
- Auto-applied tags such as user ID, instrument, trade ID, and timestamp make e-discovery searches instant, eliminating the need for bulky data exports and freeing compliance officers to focus on what matters.
- Archiving runs asynchronously with sub-5-millisecond overhead, so traders and clients notice zero lag while the firm stays audit-ready.
